If so, does that mean it’s time to do massive layoffs, and hope that this time you can hire more superstars? Thankfully, no; to create a company full of superstars, it won’t require measures quite that drastic. That’s because research, and experience, has shown us that soft skills can be learned!
Even the laziest, most unprofessional, least flexible team member you can think of has the ability to learn the skills they need to become a superstar.
Almost everything in business, from client services, to sales, to company culture, are all entirely dependent on your employees’ soft skills.
